Cd Drive Won't Read Disc Windows 10

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HP PCs - CD/DVD drive cannot read discs in Windows 10

When you load a disc into the CD/DVD bulldoze, the disc does not run or play. A dirty or scratched disc surface is the nearly common reason for a CD/DVD consequence when inserted into a computer. If the optical drive cannot read the files stored on any CD/DVD discs, you need to troubleshoot the CD/DVD drive, rather than the discs and software. Also, you might need to reinstall the device driver to resolve any errors or enable the AutoPlay setting to automatically get-go discs when loaded.

Ostend whether the disc is causing the outcome

A dirty or scratched disc surface is the most common reason for a CD/DVD outcome when inserted into a computer. Cheque the disc for damage and confirm that the disc is compatible with your computer.

• Clean the disc and cheque for impairment: Clean any dust or smudges from the disc with filtered water and a lint free material. If in that location is significant harm to the playing surface, supercede the disc.

• Examination several different disc types: Load CDs and DVDs that are known to work in other disc players. If all discs of the aforementioned type practice not play, make sure that the drive supports that disc type.

• Blu-ray or DVD moving picture discs do not play: Brand sure the drive supports the disc type. If supported, install compatible pic playback software. Become to DVD playback options for Windows (in English) for more than information.

• Discs burned on a different calculator do not play: Burn the disc again using another brand of blank disc. Utilize a lower (4x) burning speed, and confirm that the burning session closed upon completion.

Test the drive for a hardware failure

If the optical disc drive cannot read the files stored on whatsoever CD/DVD discs, you need to troubleshoot the CD/DVD drive, rather than the discs and software.

Over time, vibration, grit, and mechanical wear touch on CD/DVD drive performance. Use the HP PC Hardware Diagnostics tool to exam the bulldoze for hardware issues.

1. Plow off the computer.

2. Press the power button to turn on the computer, so immediately printing the esc key repeatedly until the Startup Menu opens.

   

3. Press f2 to open up the HP PC Hardware Diagnostics UEFI.

4. Click Component Tests.

   

5. Click Optical Drive, and then run all the available tests. Have a working CD or DVD available to complete the tests. Each test takes 1 to 2 minutes to run.

   

6. Follow any on-screen instructions to resolve any problems found, and so examination a disc in the drive.

Verify the drive status in Device Manager

If the optical bulldoze cannot read the files stored on any CD/DVD discs, you need to confirm that the drive is listed in Device Manager.

Ostend the drive is listed in Device Director, and then reinstall the device commuter to resolve any error states.

1. Verify that there is no disc loaded in the drive.

2. In Windows, search for and open Device Manager.

3. Double-click DVD/CD-ROM drives to expand the category.

   

   • If a CD/DVD bulldoze is not listed in DVD/CD-ROM drives, go to HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8).

   • If a CD/DVD drive is listed, keep to the next step.

4. Right-click the drive name, then select either Uninstall device or Uninstall.

   

5. Click Uninstall or similar to ostend the uninstall.

6. Close all open programs, and so restart the computer. Windows automatically configures the device.

7. Examination a disc in the drive.

Enable AutoPlay

Enable the AutoPlay setting to automatically start discs when loaded.

1. In Windows, search for and open up Control Panel.

2. Click Hardware and Audio > AutoPlay .

3. Select the Utilise AutoPlay for all media and devices setting.

   

4. Next to each DVD, Blu-ray, and CD type, click the driblet-down menu, select Ask me every time, then click Save.

   

5. Test a disc in the drive.

Perform a Organisation Restore to resolve an issue in Windows

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Source: https://support.hp.com/us-en/document/ish_3940413-3174790-16

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